ContactoNew offer: Quality Regional Manager
INLEA, a global organization dedicated to manage human resources and develop educational projects is in partnership with a very relevant IT global corporation. INLEA supports a Cisco global education initiative covering more than 1,000,000 students worldwide. As part of the growth strategy, INLEA is currently recruiting a Quality Regional Manager for Cisco Networking Academy program.
Reporting to the Cisco Account Manager of INLEA and supervised by Networking Academy Quality Global Manager, the position will have the following duties and responsibilities:
- Contribute to the quality approach of an international educational program with a perspective of continuous improvement
- Using specialized tools; analyze data, identify high and low performing academies, take remedial action according to procedures including decommissioning where necessary, and track results
- Ensure field teams are involved in improving the quality of the educational program appropriately in a regular manner
- Build a Regional Quality Community, promote best practices using virtual communities as well as academy partnerships
- Be the point of contact for quality in the region in events and virtual communities
- Develop initiatives to address issues on quality
Suitable candidates will possess the following professional background and skills:
- Very strong communication skills (presentations, interpersonal, etc.)
- Excellent PR and positive customer service attitude
- Ability to operate in a multicultural environment
- Experienced member of Networking Academy Community
- Ability to manage customer relations in a potentially stressful environment
- Tested user of virtual communication tools (Webex, etc.)
- Mature and dynamic
- Independently working in a team, with a flexible approach, problem solving skills and
- Fluency in English.
- Willing to travel
What you can expect
- Full time
- Working in an international team
- Competitive compensation
- Preferred independent contractor
Contact: Mr. Xavier Simó; xsimo@inlea.comINLEA, a global organization dedicated to manage human resources and develop educational projects is in partnership with a very relevant IT global corporation. INLEA supports a Cisco global education initiative covering more than 1,000,000 students worldwide. As part of the growth strategy, INLEA is currently recruiting a Quality Regional Manager for Cisco Networking Academy program.
Reporting to the Cisco Account Manager of INLEA and supervised by Networking Academy Quality Global Manager, the position will have the following duties and responsibilities:
- Contribute to the quality approach of an international educational program with a perspective of continuous improvement
- Using specialized tools; analyze data, identify high and low performing academies, take remedial action according to procedures including decommissioning where necessary, and track results
- Ensure field teams are involved in improving the quality of the educational program appropriately in a regular manner
- Build a Regional Quality Community, promote best practices using virtual communities as well as academy partnerships
- Be the point of contact for quality in the region in events and virtual communities
- Develop initiatives to address issues on quality
Suitable candidates will possess the following professional background and skills:
- Very strong communication skills (presentations, interpersonal, etc.)
- Excellent PR and positive customer service attitude
- Ability to operate in a multicultural environment
- Experienced member of Networking Academy Community
- Ability to manage customer relations in a potentially stressful environment
- Tested user of virtual communication tools (Webex, etc.)
- Mature and dynamic
- Independently working in a team, with a flexible approach, problem solving skills and
- Fluency in English.
- Willing to travel
What you can expect
- Full time
- Working in an international team
- Competitive compensation
- Preferred independent contractor
Contact: Mr. Xavier Simó; xsimo@inlea.com